The challenge

In this increasingly digitised, borderless and competitive environment, newchallenges and opportunities exist for Consumer Banks, requiring a rapidadjustment in platforms as well as online and offline customer facing channels.This has resulted in the growth of digital divisions, incubators, leaders for Fintechpartnerships, AI, Data and Analytics.Our client understands the necessity to be competitive and comparable with other,best-in-class banking organisations globally. To better inform the leaders of itsConsumer business, our client engaged Emu Intelligence to conduct competitiveanalysis of the Consumer divisions of ten major banks globally.